Full Download Designing Motivational User Interfaces: Balancing Effective and Affective User Interface Design to Motivate Call Centre Advisors - Nicola Millard | PDF Online

Full Download Designing Motivational User Interfaces: Balancing Effective and Affective User Interface Design to Motivate Call Centre Advisors - Nicola Millard | ePub

Motivational User Interfaces (MUIs) fuse motivational and persuasive psychology with user interface design. MUIs were developed specifically for call centres, an industry which suffers high levels of employee burnout and churn. They were designed to reflect the balance between effect (delivering service) and affect (managing emotion). MUIs were designed using a framework

Title : Designing Motivational User Interfaces: Balancing Effective and Affective User Interface Design to Motivate Call Centre Advisors
Author : Nicola Millard
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 13, 2021

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